Apple’s Slow and Careful Crisis Management Doesn’t Always Work

Slow and meticulous is how Apple generally approaches product design, and it’s also how it handles crisis management. The company doesn’t rush, so that it can get things right the first time.
But when it comes to responding to crises, being slow hasn’t always been the best idea for Apple.
Macworld editorial director Jason Snell published a [...]

Source: http://www.wired.com/gadgetlab/2011/04/apple-crisis-management/

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